Refund policy

Returns Policy

Digital 3D will offer you an exchange or refund and arrange a return if:

-Goods are damaged or faulty through no fault of your own.
-Goods are supplied incorrectly.
-Goods vary from their description on the website.

To obtain an exchange or refund please email admin@digital3d.com.au. You will receive instructions on how to return an order, and be issued a Return Authority Number that must accompany any return.

If a customer orders the incorrect product through no fault of Digital 3D they may apply for a refund on the following terms:

• The Item is returned in perfect condition and sealed with all related packaging intact. (Please note, we do not accept the item returned if you have unsealed the product.) 
  In the case you have unsealed the product and sent the item back to us, we will have to re-send the item back at your expense.
• The Customer accepts they will be charged a 35% restocking fee.