Shipping, Returns , Privacy & T&C's
Our Shipping Service & Downloads
TurboCAD software downloads take between 3 - 24 hours to process, once we receive the serials from IMSI, we will email you your serial no.s and links to download the software.
We offer $18 flat rate shipping anywhere in Australia with Startrack. Your order in insured against theft or damage, A signature will be required on delivery and If you are not available to take delivery Startrack will "card it" you can then collect from your local post office, or call Startrack to arrange re-delivery at a convenient time.
- ETA is 2-3 business days for NSW, VIC, QLD & ACT.
- ETA is 3-4 business days for WA, SA, NT, TAS
We also offer Express Shipping on selected products, which will ensure your order arrives the next business day. For next business day service orders must be place before 1 PM AEST. You can see if Express Shipping is available for a particular product on the product page.
We will process your order within 24 hours of receiving it and ensure your order arrives at your door as fast as possible.
Please note we do not ship to PO Boxes or Parcel Lockers
Products may also be collected from our warehouse in Smeaton Grange (NSW). You can see if Pick-up is available for a particular product on the product page. When at the checkout please select "Pick up" as the delivery option, also ensure your best contact number is entered as we will call you when your order is ready for collection.
How we operate:
- Once you place an order with us , we will send you an Email Order Confirmation and Tax Invoice within 30 minutes.
- We will process your order within 24 hours.
- We will send a shipping confirmation Email with your order’s tracking number and a link to where it can be tracked once it has been dispatched.
- Startrack will deliver to the specified address and will require a signature for the order.
- If for any reason your order cannot be signed for, a card will be left with details allowing you to arrange another delivery time or pickup at your convenience.
- Your order is insured against loss or damage during delivery.
Digital 3D will offer you an exchange or refund and arrange free return shipping if:
- Goods are damaged or faulty through no fault of your own.
- Goods are supplied incorrectly.
- Goods vary from their description on the website.
To obtain an exchange or refund please email email@example.com. You will receive instructions on how to return an order, and be issued a Return Authority Number that must accompany any return.
If a customer orders the incorrect product through no fault of Digital 3D they may apply for a refund on the following terms:
- The Item is returned in perfect condition with all related packaging intact.
- The Customer accepts they will be charged a 25% restocking fee.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, then PayPal or Commonwealth Bank/Securepay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express And PayPal.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, primarily shipping and payment processing services.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
SECTION 9 - ACCEPTANCE
When you Purchase from our store you agree to our terms of service and accept out privacy statement
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com